Kabira Mobility, a leading electric two-wheeler manufacturer in India, has launched over 350 service centers across the country, strengthening its after-sales support network. This strategic expansion addresses key sales and service challenges within the electric two-wheeler industry, highlighting Kabira Mobility’s commitment to customer satisfaction and sustainable growth in the EV sector. In a move underscoring its dedication towards service excellence, the company also announced plans to expand its service centers to over 1,000 by 2025, strengthening its strong market presence.
The extensive network of service centers will cater to the needs of all Kabira Mobility customers and provide comprehensive servicing and support for the company’s range of electric motorbikes. The move is set to enhance the ownership experience for existing customers and boost confidence among potential buyers, addressing a critical need in the rapidly evolving E2W market. By providing accessible and reliable after-sales support, Kabira Mobility aims to address one of the major challenges faced by the electric vehicle industry and pave the way for widespread adoption of E2W in India.
Highlights of Kabira Mobility’s service network expansion:
PAN India Coverage: 350+ service centers strategically located across major cities and towns, ensuring wide reach for customers. Comprehensive Support: Each center is equipped to handle all aspects of vehicle maintenance from routine servicing to complex repairs. Trained Technicians: Skilled professionals, specifically trained in Kabira Mobility’s technology, will staff these centers to provide expert service. Availability of genuine parts: The network ensures ready availability of genuine spare parts, which is vital to maintain the performance and longevity of the vehicle. Strong RSA Support: All service centers are backed by a strong RSA network to seamlessly connect vehicles to the nearest service center in case of emergencies. Quick Turnaround Time: The expanded network aims to significantly reduce service waiting times while enhancing customer convenience.
Jaibir Siwach, CEO of Kabira Mobility, commented on this important development: “For a new OEM in the E2W sector, after-sales service is as important as the product. Our decision to launch over 350 service centers across India is a direct response to the growing needs of our customers and the industry at large. We have seen the challenges faced by E2W owners due to inadequate service support. “This expansion is our commitment to address these issues head-on.”
Mr. Siwach further added, “The E2W market in India is at an inflection point. To build consumer trust and drive adoption, we must focus on the entire ownership experience, not just the initial purchase. These service centers are a practical step towards ensuring that our customers get reliable, accessible support throughout the entire lifecycle of their vehicle.
The launch of these service centers is expected to have a significant impact on Kabira Mobility’s market position. By addressing one of the key concerns in the E2W sector – after-sales support – the company is set to strengthen its relationships with existing customers and attract new customers.
Kabira Mobility’s expansion of its service network is in line with its long-term vision of making electric mobility accessible and reliable for Indian consumers. The company continues to invest in infrastructure and technology, cementing its position as a visionary player in India’s electric vehicle revolution.
